CanvasXpress offers two support paths: community support for everyone, and commercial support for organizations that need a response guarantee. This page states what each provides so you can plan around it.
Community support (free)
Best-effort, provided by the maintainer and community. Appropriate for personal, educational, and non-commercial use.
- Bug reports and feature requests: GitHub issues —
https://github.com/neuhausi/canvasXpress/issues. Please include the CanvasXpress version, a
minimal reproducible configuration (the JSON
config/data), and the browser. - How-to questions: the examples gallery and the parameter reference cover most usage. Open a GitHub issue if the docs do not answer your question.
- Response: best-effort, no guaranteed timeframe. Issues with a clear reproducible case are triaged fastest.
Commercial support (paid)
For organizations that require a defined response commitment, priority triage, and a named contact. Commercial support is available alongside (and is separate from) the commercial license — see the commercial license page.
Service-level commitment:
| Tier | First response | Scope |
|---|---|---|
| Standard (business hours) | 2 business days | Bug triage, usage guidance, licensing questions |
| Priority | 1 business day | The above + prioritized fixes for reproducible defects affecting your deployment |
| Enterprise | By agreement | The above + a named contact and a scoped support agreement |
Response-time figures are the target first-response commitment, not a resolution guarantee. Exact terms, hours of coverage, and pricing are set in the support agreement.
To arrange commercial support: email support@canvasxpress.org or use the contact page.
What support does not cover
- Custom feature development (available separately by agreement).
- Support for modified/forked builds of the library core.
- Third-party integrations not published as part of CanvasXpress.
Security
Do not report security vulnerabilities in public issues. Email support@canvasxpress.org
directly (see also GOVERNANCE.md).
